+15 Skywalk
Wayfinding signage and mapping refresh for Calgary’s downtown pedestrian network.
Snaking through skyscrapers across the city’s downtown, the +15 Skywalk is a 16km indoor pedestrian network of elevated walkways and 86 bridges connecting over 100 buildings. +15 is well-used by people who live, work, and visit downtown, but it can be a challenge to navigate.
The City of Calgary commissioned Steer to develop a clear wayfinding system that improves accessibility and makes it easier to use the +15 Skywalk network, attracting more people and creating a better overall experience.
To understand users’ needs as they navigate the +15 Skywalk network, we carried out extensive online public and stakeholder consultation which revealed long-standing wayfinding issues, and users’ aspirations for a seamless experience.
Equipped with these insights, we developed a wayfinding strategy that draws inspiration from the original +15 identity designed in the 1980’s by Lance Wyman, while shifting the system toward more modern all-encompassing identity.
Outputs included a new signage system and network map, as well as guidance for implementation, governance, and long-term maintenance of the system.
Modernizing the +15 wayfinding system will also help to integrate the Skywalk with transit and street-level amenities, supporting Calgary’s downtown and local businesses.
We continue to support the City as it moves toward implementing the 1000+ signage elements that make up this comprehensive wayfinding system.
Client: City of Calgary