National Rail Parking & Mobility
Facility design manual to improve the customer experience at railway stations.
Provision of parking & mobility facilities is linked to broader patterns of mobility depending on how people and goods move around. Those patterns are being transformed with the rise of emerging services and technologies and changes to user behaviours and needs. At the same time, parking facility providers have an opportunity to significantly improve the customer experience and gain understanding of how facilities are being used, potentially enabling smarter use of space.
While the manual is expected to inform current projects, it also looks to the future, assessing current innovations and trends and their impact on how people will access railway stations and the changes to parking facility design required to accommodate them.
The manual was prepared by Steer based on industry best practice, benchmarking, available published research, standards and specifications.
Steer collected the evidence based on key mobility trends and emerging technologies and services including Shared Mobility, cycling, micromobility, Mobility Hubs, Mobility as a Service (MaaS), Smart Parking Systems, Kerbside Management, EV Charging, CAVs, Automated Valet Parking (AVP), last-mile freight and Advanced Aerial Mobility (AAM). These were then applied to six representative station models with different urban and mobility characteristics to illustrate how parking & mobility facilities could transform over the coming decade.
Ongoing stakeholder engagement with Network Rail and key subject matter experts informed the manual’s content development and generated buy-in for the document’s subsequent use.
Client: Network Rail